Serena’s Professional Service offerings focus on meeting your unique requirements. Our sales and services representatives work closely with you to understand and provide the services will make you the most successful.
Some examples of professional services we perform are;
Change Governance Implementations
Serena can architect and implement an integrated Change Governance solution—from prototyping and gathering requirements to the deployment of changes, and everything in between.
These solutions focus on visualizing what needs to be done and then orchestrating the technology and processes to implement and enforce the solution. It starts with gathering requirements so the underlying challenges can be addressed—not just the symptoms.
Additional phases of a change governance implementation include:
- Architecture design, education strategy
- Implementation strategy for a pilot and a sustained rollout
- Testing, verification and validation strategy
- Support and documentation strategies
- A strategy for preparing your organization
Integrations and Custom Solutions
Integrate your software with Serena’s to add even more value to your Change Governance Solution.
Serena provides very technical solutions to tailor your implementation to your unique situation. This includes taking advantage of the configurable items within Serena products. For example, you can use scripts or triggers to accomplish a unique and custom task.
Migrations & Conversions
Serena can migrate data from one system to another, as frequently occurs when migrating from an “in-house” application. We can also migrate from other vendor products and convert data from one database to another or from one platform to another.
Solution Optimization
As your business grows and changes, so should your infrastructure. Serena can help by revisiting and optimizing existing processes and procedures. Serena can also assist with analyzing and consolidating your tool implementations to gain efficiencies in physical performance and administration.
A health check can identify components that would benefit from optimization, including:
- Users and groups
- Data redundancy
- Project hierarchies
- Security and permission sets
- Effectiveness of sharing common components
- And more
Planning and Strategy Workshops
- Requirements Definition
- Specialized Assessments
- Using your Change Governance Infrastructure as part of your Disaster Recovery Plan
