Compliance & Standards-Based SolutionsSerena ITIL® Change Management with TeamTrack The goal of the ITIL® Change Management with TeamTrack service solution is to help you get TeamTrack installed and running in your environment while implementating a customized ITIL change management workflows in TeamTrack. Our consultants will provide you with proper assessment, planning and implementation of up to five ITIL-based (Information Technology Infrastructure Library) Change Management processes that will be implemented into TeamTrack. The goal of this service offering is to train, assess, plan and implement ITIL Change Management processes for the client with the assistance of our ITIL Certified consultants. These services include assistance with the setup, install, and configuration of:
This service also includes one seat in a scheduled TeamTrack for Users and Administrators training course, either a public training course or on-line training course, to prepare a selected user for knowledge transfer during the engagement. A web-based training for up to 12 students in a ½ day ITIL Overview Workshop is also included. Sarbanes-Oxley Audit Workflows with TeamTrack The goal of the Sarbanes-Oxley (SOX) Audit Workflow into TeamTrack service solution is to help you get TeamTrack installed and running in your environment while implementating a semi-customized workflow in TeamTrack to automate evidence gathering collection and approval of audit information for the Sarbanes-Oxley Act of 2002. The workflow was designed specifically for collection of audit evidence associated to sections 302 and 404 of the act and is information technology related only. The workflow is intended to mange the audit activities of client’s existing audit framework. Services include assistance with the setup, install, and configuration of the TeamTrack components on client’s development systems. This includes installation and setup of:
This service also includes one seat in a scheduled TeamTrack for Users and Administrators training course, either a public training course or on-line training course, to prepare a selected user for knowledge transfer during the engagement.
The goal of the Sarbanes-Oxley (SOX) IT Workflows into TeamTrack service solution is to help you get up to 25 different IT processes customized and implemented into your existing TeamTrack system, building upon the SOX Audit Workflows with TeamTrack service solution. Consultants will perform proper assessment, planning, and implementation of semi-customized workflows in TeamTrack to automate the SOX processes within IT, leveraging specific portions of the generally accepted COBIT™ methodology that support IT compliance with Sarbanes-Oxley Sections 404 and 302. Since the inception of the Sarbanes-Oxley Act of 2002, processing of documentation and reporting has been largely a manual process and this implementation will help automate and streamline a large portion of this work, resulting in significant savings to the client. The services solution will include comprehensive processes and workflows based on the COBIT methodology. This will include Project Management, Change Management and IT Operations control domains and all workflows within those domains. Relevant portions of the HR control domains are also included. These semi-customized workflows will be configured to operate within the client’s existing TeamTrack system. |
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