Serena PVCS Professional Sharpens 360Commerce’s Competitive Edge
When Austin, Texas-based 360Commerce found itself facing this challenge, it looked to Serena® PVCS Professional™ for help. The company supplies major multi-channel retailers, including Circuit City, Gap, Inc., The Home Depot and K*B Toys, with point-of-service, back office, and enterprise software solutions that help retailers stay competitive, maximize profits and improve customer service. The cash register at your local K*B Toys, for example, runs 360Commerce software.
Increased customer demand for your products is a good problem to have. However, not having the ability to keep up with that demand can spell trouble. That’s why buying the right tools to meet the challenge is key to staying competitive and gaining market share.
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Acxiom employs Serena TeamTrack to build customer loyalty
Acxiom, a world leader in customer and information management solutions, wanted to enhance customer communication and improve service by implementing an automated process for proactively suggesting changes to Acxiom’s database. The Serena® TeamTrack® process management application provided the answer, enabling the creation of a new Change Control Process, which has significantly improved communication and enabled the company to engage customers in the evolution of services Acxiom provides.
The company’s TeamTrack implementation led to immediate results, including improved efficiency and customer relations, better documentation, and more efficient int ernal workflow. Hugely successful, Acxiom’s new Change Control Process drives resolution and assigns accountability to everyone involved, providing a high degree of confidence and trust for the company and its customers.
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Serena Deploys End-to-End Change Governance Solution at Home
Serena Software is the Change Governance™ leader, providing software and services to more than 15,000 organizations around the world—including 96 of the Fortune 100 and 90 of the Global 100. Serena is using its own products to turn change into a business advantage, leveraging solutions that integrate and automate change processes across the enterprise.
Serena Dimensions 10 was installed six months prior to general availability, improving the company’s ability to manage a distributed global development network—and improved productivity and visibility through unified, global, enforceable processes. With an end-to-end solution, Serena projects savings of more than 10 percent of its R&D budget per year through enhanced global coordination and offshore development, with additional business value coming from faster time to market of higher-quality software products.
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FEI Builds on Serena TeamTrack to Deliver Enterprise Quality and Control
FEI is the innovator and leading supplier of Structural Process Management, a product that produces three-dimensional views of complex structures and enables atomic-level analysis. FEI needed to deliver on increased expectations for quality and performance as it expanded beyond its laboratory-centric customer base to reach industrial markets. The company looked to Serena® TeamTrack® to drive quality, improve customer response, lower operational costs and increase time-to-value for customers.
With TeamTrack in place, the company has been able to meet and exceed customer expectations in new and competitive marketplaces. TeamTrack has become the company’s corporate standard for global quality management. The system allows automatic measurement and reporting, facilitates communication and distribution of information, and simplifies requirements management. Improved communication and access to consistent, consolidated information helps FEI shorten development cycles while driving down the costs of development, manufacturing, installation, and support.
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Serena Professional Helps Indus Software Standardize Issue and Release Management
Indus Software, a leading provider of retail lending solutions for the international banking and financial industry, was looking to increase control, productivity, and efficiency in its Software Development Life Cycle (SDLC). Indus turned to Serena for change management solutions that would help them address a diverse range of customer requirements.
The company built a standardized process based on Serena® PVCS Professional™, the world’s most popular issue, version, and build management suite. The end-to-end solution set consisting of Serena® PVCS Version Manager™, Serena TeamTrack®, and Serena Builder™ provides Indus with the tools and structure to centralize issue and release management, reducing defects, accelerating resolution times, and improving overall customer service. Indus now has a uniform process to help ensure it meets customers’ expectations and its own goals for timely, quality delivery.
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Employease Streamlines Processes from Development to Customer Care with Serena TeamTrack
Employease, a leader in employee information management, needed a business process management solution to track issues in quality assurance and development. The company evaluated a number of solution offerings and determined that Serena TeamTrack would offer the greatest ease of use, as well as the scalability to meet evolving needs.
Although initially implemented for bug tracking in development, TeamTrack has become integral to Employease’ business process management across the entire organization. Today, the company uses 10 separate TeamTrack workflows across nine departments. TeamTrack’s web-based architecture is a good fit for Employease, providing around-the-clock access from any computer on the corporate network. Anytime access to issue status, coupled with TeamTrack’s automation and notification capabilities continually improves communication, shortens resolution cycles, and enhances customer service. In addition, TeamTrack’s extensive reporting keeps Employease on track with its Service Level Agreement (SLA) and resolution goals.
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Cakewalk Tunes QA and Development Processes with Serena TeamTrack
Cakewalk, an industry-leading provider of products for creating music and sound on the desktop, needed to automate and tighten its development and testing processes. The company wanted a fast, reliable system that could support a back-end database while providing access to beta testers via the Internet. Serena® TeamTrack®, with its rich feature set and competitive pricing, was the answer.
TeamTrack has enabled Cakewalk to achieve its goals for process management and quality improvement. The company uses TeamTrack to support its entire testing process, as well as to track defects and monitor feature requests. TeamTrack streamlines testing, provides real-time visibility, and helps Cakewalk eliminate manual entry of external testing data—resulting in more effective, higher-quality software. In addition, TeamTrack’s Web-architecture helps Cakewalk improve communication with customers by providing beta testers with direct access to the system, where they can submit defect reports and feature requests.
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Serena Delivers Integrated Software and Web Development Environment for Isabel
Isabel, a Belgian e-business solution provider, needed a more structured, workflow-based approach to software development, with greater integration between varied development environments, including web content management. The company implemented selected Serena® Dimensions™ to manage the increasingly complex workflows. At the sametime, Isabel introduced Serena Collage® to manage five web sites, in different languages, all with their own look and feel.
Dimensions has enabled Isabel to achieve greater discipline and visibility into their complex software development process, while Collage has enabled them to achieve greater automation of the web publishing process. Thanks to the integration between Dimensions and Collage, the company can roll out their web sites automatically — ensuring their back office applications are always synchronized with their web content. Serena’s integrated solutions have also helped Isabel improved efficiencies and quality with automated testing that delivers daily status and highlights potential problems earlier in the development cycle.
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Managed Objects Optimizes Development and Support with Serena TeamTrack
Managed Objects provides business service management solutions that help customers more effectively monitor, manage, and model their IT enterprises. When the company identified a need to maximize their efficiency, product quality, and customer satisfaction in order to meet increasing demand, they selected Serena® TeamTrack® to manage their development processes.
Serena TeamTrack provides Managed Objects with a broad range of capabilities that improve internal processes, shorten development cycles, and reduce costs. Technology-enforced workflow, automatic measurement, notifications, and extensive reporting make it easier to catch defects before they make their way into the product. The scalable, easy-to-use web architecture of TeamTrack allows Managed Objects to support a distributed organization and customer base and works with the company’s existing version control and testing tools to improve communication and accountability across the entire development chain.
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