We're a specialist
The technology business is full of large companies who claim that they can solve any problem you have 'end-to-end'. They go a mile wide and an inch deep. If you have a problem it takes you weeks to go from bottom to top. There's no personal service, there's no domain expertise, you're just 'the next account'. Not at Serena. All we do is solve problems in the realm of application development. We don't have hundreds of layers and your business means everything to us – we're a specialist and our reputation depends on it.
We expect you have a heterogeneous environment
We'd love it if you just used our stuff, but the reality is that you’ve got one of everything. We know that and expect it. We've architected our software around a set of open standards from the Eclipse foundation so that we play well with others... and with our own tools. Because of this we can standardize your development process regardless of the point products you have in place.
We think the future is SaaS
We expect that the vast majority of our software will be delivered both traditionally on a CD... and over the Web as an on-demand service. We think that, for the vast majority of applications, on-demand represents a better model for delivery, but we understand that the transition will take some time. As we move our business on-demand we expect to make our business transparent to you so you can see our pricing, business practices and discount schedules.
We believe in free before fee
Before you buy our stuff you can try it –for free. All of our core products are available for free download on Serena.com, or are available as a free on-demand trial. We think our support is so great that you should try it before you buy it, so we allow you to search and access our knowledge base and online communities free of charge.
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