Serena Blog

FullSizeRenderSo we are off and running with xChange 2015. Record crowds in the breakout sessions and a packed house for the kickoff general session this morning.

Greg Hughes talked about the need to “Move Fast Without Breaking Things” and his first love … a 128k RAM, twin 320kb floppy, 32lb “portable” computer. He drove home the critical need of modern organizations to create an infrastructure environment that supports dev teams

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Tags: xChange


Serena Central - Your Serena community and marketplaceToday Serena Software launched our new community portal Serena Central which provides an enhanced user experience for customers and prospects looking to get the most out of their tools. The new site expands on our previous user communities focused around Build, Learn, and Connect.

Build



What a terrific first meeting of the quarterly Dimensions CM Virtual User Group (VUG).VUG Group

We were joined by one of our early adopters of the innovative Dimensions CM 14 release, Carmelette Benson of Health Care Service Corporation. The VUG was treated to an exceptional upgrade story that engaged the free Upgrade Lab to advance their planning and readiness, and worked collaboratively with

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Well! We’re all set to go! We have a great agenda, a fantastic lineup of speakers and some fun activities planned. If you haven’t registered yet there is still time – you can register here.

Let’s take a quick tour of the highlights …

  • Over 70 in depth technical sessions – nearly half delivered by customer practitioners just like you
  • Major new product announcements you will only hear at xChange
  • Incredible end-to-end demo of modern software development infrastructure – “The Mother of all Demos”
  • Important new thought leadership about The Secure SDLC – new whitepaper

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We are still not there yet are we. The idea that IT is an “always on” utility, or better yet, keep.calm.and.unlock.it.32 a competitive advantage for the business.

Every year there are ton of examples illustrating that we still have a lot of work to do.  Whether it’s shutting down the Russian stock market for a couple of hours, deploying Read More



toolchainOnce the developer checks in a change, how long does it take your organization to deliver it to the customer?  The path to production can take many turns, have many dips, and fall short in terms of quality and expectations.  IT organizations struggle with major process and toolchain gaps between develop, build, deploy, and release.  Come join us at the December Serena DevOps Drive-in as Julian

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How do you become a high performance IT organization?  Earlier in the year we had Glenn O’Donnell of Forrester on our Serena DevOps Drive-in webcast to answer this question. Glenn outlined the fact that we are in the beginning of an IT industrial revolution: IT is currently too slow, has poor quality and customers don’t trust IT. This current state has

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If you are planning on coming to xChange I want to remind you that the early bird pricing expires on December 31st. Right now you can save $200 off the registration fee.

If you haven’t looked at the agenda yet I’d recommend hopping over to the xChange website so you can the amazing list of topics and keynotes we have planned for you.

See you in Washington DC in March!

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Tags: xChange


The best just got better.

With the release of ChangeMan ZMF 8.1 a new era of software development becomes possible for the mainframe. With over 400 customer requested ideas implemented and groundbreaking innovations in cross-platform SDLC support, this release makes managing software development, from idea to deployment more streamlined, more automated and more reliable than ever.

Leading enterprises are under pressure to deliver innovation rapidly to satisfy their customers, while maintaining high quality and integrity, and reducing cost and risk. Agility and accelerated application delivery is required but companies struggle to deliver mainframe changes at the pace that the business

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Today Serena is announcing ChangeMan ZMF v8, a major update to our flagship mainframe SCCM solution. Why the continued large investment by Serena in the mainframe? Read on…

Continuous Delivery for the Enterprise has been the mainframe_V8_blogpost subject of much focus and discussion in the industry and in my recent

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Technical blog posts

b2ap3_thumbnail_CAB_Profile.PNGUsing role-based personalization to show only related features to a group of users has many benefits. To name a few:

  • Gain quick access to relevant and targeted information
  • Decrease the amount of training or support from your department
  • Increase overall productivity

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Tags: Dimensions CM


In Work Center, administrators can create and share Dashboard and other views such as Activities, Backlogs and Calendars.  In SBM 10.1.5 we introduced a new feature on the Sharing tab that is available only for admins - the ability to automatically pin the shared view to the left side navigation menu.  This means that each user in the sharing list will see the view automatically appear in their menu when they next log in to Work Center or even just navigate to the particular application.


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Tags: SBM


Serena Service Request users have seen the following appear when they have entered words in the title field: 

b2ap3_thumbnail_3-19-2015-2-41-00-PM.png

This message box informs users that there is a knowledge base article that has matching words in its title. Users can easily view the existing articles, and then use an article to resolve the issue without help from the help desk. 


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Tags: Serena Request Center


On complex forms it can be difficult for an end-user to discover and find required fields, especially when they are hidden behind tabs or collapsed sections. To make this easier in solutions like SSM, we created a small JavaScript utility for enhanced validation that finds and navigates to required fields. Just add the script to your form and you get the following features.


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Tags: SBM


To diagnose problems in SBM sometimes we need to know which SQL statements are running against database. Active Diagnostics is cool feature, but it does not log all statements and sometimes you might be interested what is missed in AD log file. For SQL Server you can use SQL Profiler tool. However, for Oracle it's much more complicated.


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Tags: SBM


This article discusses UI internals of SBM Work Center and provides step-by-step procedure to customize Work Center UI beyond simple header/footer changes.

The target audience for this article is SBM implementation consultant with programming experience in HTML, CSS, JavaScript, JQuery, etc.


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Tags: SBM


Often we find that we need to make iterative changes to a form's JavaScript to get it to work the way we want.  Making changes to the JavaScript in Composer and redeploying the process app can take considerable time, in addition to, making a lot of extra published versions of the process app.  There is a better way to test JavaScript on your development server.

First, create your JavaScript in Composer, attach it to the form and deploy the process app.  This will give the script its unique ID and put it on development server for you.

Next, logon to the development server via Remote Desktop.


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Tags: SBM


As I talk with customers, there seems to be a misconception of Serena Single Sign-On (SSO).  The result is a modern authentication system not getting adopted in favor of the status quo.

SSO is used with all of our core products, and first appeared in the TeamTrack line with SBM 2008.  Despite its name, Serena Single Sign-On is not single sign on to workstation and browser.  It is a mechanism for handling sessions and authentication of web services.  SSO does handle browser sessions as well as web services.  Think of it as Web SSO.

Serena SSO is based on working group standards for web SSO.  It uses the same modern concepts for handling sessions and authentication as other authentication systems such as ADFS, Tivoli and Open SSO to name a few.


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Tags: SBM


When SBM introduced custom forms, we provided a new capability to create your own designs for the forms your users see.  One downside of this, as compared to quick forms, is that they did not respond to changes in the data model.  For example, when you add a field to the table, the forms are not automatically updated.


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Tags: SBM


The PDF document describes the following steps

1. Installation of the Serena Deploy plugin

2. Configuration of the plugin

3. Creation of a simple Jenkins item

4, Configuring the item to create a component version

5. Extending the configuration to perform an SDA deployment

 

Click on the this link to access the document in PDF format. 


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Tags: SDA/Deployment Automation


Tags: SBM


Overview

For this performance test we focused on the general performance of Serena Request Center as well as the calculation of depreciation values for the new Asset Management Process App.


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Tags: SBM


If you have not installed ZMF 8.1 yet and tried the high level exits out you need to soon. In addition to giving us the flexibility to use COBOL, REXX or any other high level language, the developer have made it easy to get variables and even easier to pass variables between stages or even between sessions.


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Tags: ChangeMan ZMF/Mainframe


In this blog, I'm going to briefly discuss the main differences between AppScript and JavaScript from an SBM developer's point of view. Note that some of my points will also apply to Form Actions and the JavaScript API, since those are basically just easier ways to write JavaScript.

This blog will focus on the before (pre)/after (post) transition and state contexts of AppScripts.


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Tags: SBM


In this post I would like to describe which actions on Serena Central site will earn points for you, and what you should do if you want to be on the top in Leader Board.


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Tags: Tips & Tricks


Sometimes too much information can be worse than no information at all.  If you've been using SBM Composer since before Version 10.1.2 and your process apps are complex, you may have experienced this first hand with Composer validation warning messages.  If your (understandable) response was to turn off validation warnings altogether, you may want to reconsider.  In 10.1.2, we introduced the ability to dismiss validation warnings, both individually and by class of warnings.  For example, if you've decided you don't want to hear about empty rows on forms that could collapse,  you can right click on a validation warning about that and choose Dismiss All Like from the context menu.  

 b2ap3_thumbnail_Validations.png


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Tags: SBM


 Serena Support recently issued an alert on our web site to address a possible Dimensions sequencing issue on Oracle databases around unique identifiers.  We anticipate only a small number of customers may be affected but it is important to take proactive steps to avoid future failure.  If your database is affected and not addressed, the impact may leave Dimensions unable to add new items into the library.   This problem can be avoided by following the simple steps outlined in Solution S140907 from our knowledge base.  If you have already completed this action following the alert posting, there is no additional action needed. 


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Tags: Dimensions CM


b2ap3_thumbnail_hyphen-en-em-dashes.pngWhen uploading files into Dimensions CM, the only valid character is the hyphen. But when uploading 30000+ files it can be like finding a needle in the haystack as to why your upload fails.

After waiting a few hours for the upload to complete, you will be told it failed. The error message will look something like:

VRS3202062E Name store state is inconsistent

COR3200227E Error: Structure change commit failed.

Committing structure changes: 0.09 sec

COR3200234E Error: Delivery aborted.


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Tags: Dimensions CM


If you have a need to customize Serena products beyond standard configuration changes, please keep reading.

Who Should Version Changes

Anyone choosing to modify the files or database content provided as part of our installation process should consider themselves an extension of our development team performing concurrent development. This can be a large task to take on and you risk putting yourself in an unsupported position - Serena Professional Services are highly recommended. Any team member helping to develop your customizations should have access to a common version control repository.


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Tags: How Tos


As a developer I often find myself needing to do one or more of the following:

  • Debug JavaScript in a web browser dynamically with breakpoints and view local variables without having to resort to using "alert()"
  • Finding the correct identifier for a particular html object on a web page for use with JQuery operations
  • Determine what is causing a web page to load slowly
  • See the http requests generated from a web page and their responses from the server, complete with headers and cookies.

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Tags: SBM